UnLearn Series : Ep 9 | Muralidharan C on Job Shadowing for successful Customer Success
Description
As the most comprehensive role in the company, Customer Success teams need to spend time in the shoes of all other teams. From closing deals to running campaigns to understanding the delivery setup, being an armchair consultant is just not an option. They need to have silos-busting, cross-functional competencies and capabilities.
In this week’s #UnlearnSeries, Muralidharan Chandrasekaran talks about on the job training and shadowing being critical to customer success roles.
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#UnlearnwithBHyve #UnlearnSeries #customersuccess #customerdelight #knowledgemanagement #peerlearning
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